Cancellation and Deposit Policy

This policy covers deposits, cancellations, rescheduling, and missed appointments for mobile automotive service in Atlanta, Georgia and surrounding areas.

Deposits

First-time customers may be required to submit a deposit before an appointment is confirmed. The deposit reserves the appointment window and travel time. The exact deposit amount is displayed during the booking process before the request is submitted.

Applying the Deposit

When the appointment is completed, the deposit is applied toward the total cost of the approved service.

Cancellations and Rescheduling

Customers who need to cancel or reschedule should call 678-978-2041 as early as possible. The cancellation deadline and rescheduling terms are shown during booking and in the appointment confirmation.

Missed Appointments

If the vehicle or the customer is not available at the confirmed location and time, the appointment may be treated as a missed appointment and the deposit may be retained to cover reserved time and travel.

Refunds

Refund eligibility depends on when notice is given and whether travel has already begun. Refund conditions are displayed during the booking process before payment.

Weather and Access

If TK Automotive cancels or reschedules due to weather, unsafe conditions, or lack of access, the deposit is carried to the rescheduled appointment or refunded.

Final deposit amounts, cancellation deadlines, and refund conditions are confirmed by TK Automotive and shown at booking. Review the Terms and Conditions for general service terms.